MORE FAQ

CAN I CANCEL MY ORDER?

Once your order is placed we are unable to cancel or make changes to your order. Please verify that all of your order details including shipping and billing information is correct before checking out.

DO YOU OFFER GIFT CARDS?

Yes, we offer gift cards. Best gift ever! Shop gift cards here.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, Klarna, and Milano Di Rouge gift cards.

HOW DO I KNOW MY SIZE?

For sizing help please visit our size chart page here. Please also note some items have their own size chart on the product page.

WHY DID MY ORDER GET CANCELLED?

For your protection, orders that are flagged as suspicious by our system are automatically canceled. We do not charge our customers for canceled orders. A transaction on your statement may indicate an authorization hold has been placed on the funds a

WHERE IS MY ORDER?

To track your order please sign in here. Once you sign in this will take you to your order page. There you will find all of your order information including tracking number.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, we are unable to make any changes to or refund your order once you have placed your order, this includes the following:CancellationChanging the item or sizeDelivery/billing addressAdding items to your orderShipping method

DO YOU OFFER PRICE ADJUSTMENTS?

Due to the nature of the business and our ever-changing sales promotions we do not offer price adjustments.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK AFTER I PLACE MY ORDER?

We apologize for any inconvenience caused by items being out of stock after you've placed an order. If this happens, you will be promptly notified and given the option to select a different size, color, or item. Please respond to the notification ema

DO YOU HAVE A PHYSICAL STORE LOCATION?

Thank you for your interest in purchasing from a physical location. At present, our store is closed. We encourage you to keep an eye on our social media channels for updates regarding the store's reopening. Meanwhile, our entire collection is availab

WHY DIDN'T I RECEIVE CONFIRMATION FOR MY PLACED ORDER?

It's essential to receive order confirmations to ensure that transactions have been successfully processed. If you haven't received an order confirmation, this typically indicates that the order has not been processed. For funds that are pending on y