WHAT IS SURIFY?Updated a year ago

We understand that packages are sometimes lost or damaged in transit; With Surify Shipping Warranty your damaged, lost, or stolen package(s) is covered.

The following situations are covered by the Surify Shipping Warranty:

• Damaged Product in transit

• Lost Package

• Stolen Delivered Product

Claims Reporting Time Frame(s)

Damaged Product:

Claims filed as damaged should be filed as soon as discovered, within 48 hours of delivery. Pictures of the damaged product and package(s) are required to submit a claim. Contact our Customer Support [email protected] to receive instructions on returning the Product and to receive a return label.

Lost Package: Milano Di Rouge has a 7-14 business day shipping policy.

Claims for packages presumed to be lost by the carrier where the status is “not delivered”, must be filed 7 days after the 14th business day that the package was shipped. Essentially, 21 days (after the package was shipped) must pass before the package is considered lost.

Stolen Package:

Claims for packages marked by the carrier as “delivered” yet not received by the customer must be filed within 5 days from the date and time shown by the carrier as delivered. We require an official Police Report of the theft to be emailed to customer service team [email protected].

Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.